FAQs for Users

Frequently Asked Questions on using Talk 2 Solicitors.
If you cannot see the answer to your question please contact our Support team at Support@talk2solicitors.co.uk

What is Talk2Solicitors.co.uk?
Talk2Solicitors.co.uk is the UK's number 1 online legal advice platform, where you can receive expert legal advice online from the comfort of your own home, at your own time through instant messaging style communication for a fixed fee from the UK's best Solicitors.

How long should I wait for an answer from a Solicitor?
You should receive a reply from a Solicitor within a 24 hours. Solicitors may do some research before responding to your, to ensure that they can provide you with the best advice possible. If you have not received a response within 24 hours, you may contact our Support Team by emailing Support@talk2solicitors.co.uk

How do I know when I have received a reply from a Solicitor?
You will receive an email notification informing you that have been sent a New Message by a Solicitor on Talk2Solicitors.co.uk.

Do I need to register?
Yes, you must sign up for a free account or log in to your existing account before your question can be sent to a Solicitor. Signing up for an account will allow you to come and log back in and read the Solicitor's answer when it has arrived and ask follow up questions for free.

How many questions can I ask a Solicitor ? 
For one payment of the fee listed on a Solicitor's profile, you can ask one question, and then up to 7 follow up questions for free, which must be asked within 7 calendar days of the start date. This is the day on which the Solicitor provides a first response to your initial question through Talk2Solicitors.co.uk.

Each follow up question must be directly related to your initial question.

How much do I have pay?

The price depends on which Solicitor you want to get legal advice from, each Solicitor has a different price fixed price. Their fixed price is shown on their profile page and their mini profile.

When will I be charged for payment?
After submitting your question to the Solicitor and submitting you card details for payment online.

What are the payment options available to me?
We accept all major credit and debit cards, including American Express.

What company name will appear on my credit card or debit card statement?
The payment will appear on your credit card or debit card statement as the name of the Solicitor that you spoke to online or the name of their law firm.

What if a Solicitor does an amazing job in giving me advice?
We always love to hear from people who have received legal advice through Talk2Solicitors.co.uk that has really helped them out. Please consider doing one of the following:

  • Leave an amazing review for your Solicitor on their profile, to show your appreciation!
  • Share you experience on our social media.You can shareyour great experience on the Talk2Solicitors Facebook page, Twitter LinkedIn and Google+ page.
  • Send an email to our support team at Support@talk2solicitors.co.uk and let them know.
  • Send us a video of you stating how a Solicitor on Talk 2 Solicitors provided you with an amazing service. The video should contain

a)You explaining how you used Talk2Solicitors.co.uk to get legal advice from a Solicitor
b)Your legal issue
c)The amazing service you received from a Solicitor on Talk2Solicitors.co.uk and how that helped you.

Please send the video to Support@talk2solicitors.co.uk using this file transfer website https://www.wetransfer.com/ Please state your name and in the message section on https://www.wetransfer.com/ . We may upload the video to our YouTube channel and website for others to see.

What can I do if I am unhappy with the advice I receive?
All the Solicitors on the Talk2Solicitors.co.uk are experts and are committed to ensuring that you receive a fantastic advice. If you are unhappy with the service you have receive.

  • You can let the Solicitor know that you are dissatisfied with their service sending by them a message. More than often, the Solicitor will be more than willing to work with you in order to improve on their response and service to you. 
  • You can contact us at Support@talk2solicitors.co.uk and we will investigate your complaint.

FAQs for Solicitors

Solicitors Frequently Asked Questions
Our Support team are busy creating some amazing Solicitors FAQS coming soon.....